Terms & Conditions

Welcome to AnixMall! By accessing or using our website and services, you agree to be bound by the following Terms and Conditions, which govern your use of our platform and all transactions conducted through it. Please read these Terms and Conditions carefully before making a purchase or engaging with our platform in any manner.

These Terms and Conditions apply to all users of AnixMall, including both registered and unregistered users, and are intended to provide a clear understanding of your rights and obligations when interacting with our website, services, and products. If you do not agree to these Terms and Conditions, you should not use our platform.

These Terms and Conditions are effective as of the date of your first use of the AnixMall website.

1. Agreement to Terms

By accessing or using the AnixMall website (www.anixmall.com), mobile applications, or other platforms, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and any other policies we may post from time to time. We may revise or update these Terms at any time, and it is your responsibility to check periodically for changes. Your continued use of our website after any changes will constitute your acceptance of those changes.

2. Eligibility to Use the Website

To use the AnixMall platform, you must be at least 18 years of age or the legal age of majority in your country or jurisdiction. By using this website, you represent and warrant that you meet the eligibility criteria.

If you are using the platform on behalf of an organization or entity, you represent that you have the authority to bind that entity to these Terms and Conditions.

3. Account Registration

To make purchases on AnixMall, you will need to create an account. When registering an account, you agree to provide accurate, current, and complete information about yourself. You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities under your account. If you suspect any unauthorized use of your account, you must notify us immediately.

We reserve the right to refuse or terminate any account registration, or to suspend or terminate any account, at our sole discretion, for any violation of these Terms and Conditions.

4. Product Information and Availability

We make every effort to provide accurate and up-to-date information on our products, including descriptions, specifications, prices, and availability. However, despite our best efforts, there may be instances where information on our website contains errors or omissions.

Product Descriptions: While we strive to ensure that product descriptions are as accurate as possible, AnixMall cannot guarantee that all descriptions are error-free, complete, or current. If a product offered by AnixMall is not as described, your sole remedy is to return the product in accordance with our Return and Refund Policy.

Product Availability: Products listed on AnixMall are subject to availability. We reserve the right to limit quantities of products or discontinue offering any product without notice. If an item you order is out of stock, we will notify you and provide options such as an alternative product or a full refund.

5. Pricing and Payment

Pricing: All prices listed on AnixMall are in Kenyan Shillings (KES) unless otherwise specified. Prices are subject to change without notice, and we reserve the right to correct any errors in pricing that may occur. In the event of an error in pricing, we will notify you of the correct price before proceeding with your order.

Payment Methods: We accept various payment methods, including credit cards, mobile money (such as M-Pesa), debit cards, and cash on delivery (for certain locations). Payments are processed securely through trusted third-party payment providers. By placing an order, you authorize AnixMall to charge your payment method for the total amount of your purchase, including taxes, shipping, and handling fees.

Currency: All payments will be processed in Kenyan Shillings (KES). If you are using an international payment method, your bank or payment provider may convert the amount into your local currency, and any additional fees related to currency conversion are the responsibility of the customer.

6. Shipping and Delivery

Shipping Options: We offer various shipping options, including standard and express delivery, based on your location. Shipping fees are calculated based on the weight, size, and destination of your order.

Delivery Time: Delivery times may vary depending on the shipping method and your location. While we strive to process and ship your order as quickly as possible, delivery times are estimates and are not guaranteed. Delays may occur due to factors beyond our control, such as weather, courier delays, or customs.

Shipping Costs: Shipping costs will be displayed at checkout before you confirm your order. For certain promotions or offers, we may offer free or discounted shipping.

Delivery Address: You are responsible for providing an accurate delivery address. AnixMall is not responsible for delays or issues caused by incorrect or incomplete delivery information.

7. Return, Refund, and Exchange Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with a product, we offer a 2-day return policy from the date of delivery for most items, subject to the following conditions:

• The item must be in new, unused, and unopened condition (except for defective or damaged items).
• The item must be returned in its original packaging.
• Certain products, including electronics, may have specific return conditions that will be outlined on the product page.

Returns and Refunds: If you wish to return an item, please contact our customer service team for instructions. Once we receive the returned item and confirm that it meets the return criteria, we will process your refund. Refunds will be issued to the original payment method or as store credit, depending on the circumstances.

Exchanges: If you receive a damaged or defective item, we will gladly exchange it for a replacement. In this case, please contact us immediately, and we will guide you through the process.

For more detailed information, please visit our Return and Refund Policy page.

8. User Conduct

By using our website and services, you agree not to:

• Use our platform for any unlawful purpose or in any way that could damage, disable, overburden, or impair the website.
• Attempt to gain unauthorized access to any part of our platform, other users’ accounts, or systems connected to our website.
• Use any automated means to access, scrape, or collect data from AnixMall without our prior consent.
• Post, upload, or transmit any content that is illegal, offensive, defamatory, or infringes upon the rights of others.
• Engage in fraudulent activities, including but not limited to providing false information or misusing promotional codes.

We reserve the right to suspend or terminate your account and restrict access to our platform if you violate these terms.

9. Intellectual Property

All content on AnixMall, including but not limited to text, graphics, logos, images, videos, product descriptions, and software, is the property of AnixMall International or its content providers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from AnixMall without our express written consent.

10. Limitation of Liability

To the fullest extent permitted by law, AnixMall is not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or data, arising from your use or inability to use the platform, even if we have been advised of the possibility of such damages.

Our liability to you for any claim arising from the use of our services will be limited to the amount you paid for the specific product or service that gave rise to the claim.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

12. Contact Us

If you have any questions about these Terms and Conditions or need assistance with any aspect of our services, please don’t hesitate to contact our customer support team:

• Email: support@anixmall.com
• Phone / Whatsapp: +254 705 107 677
• AnixMall International

Thank you for choosing AnixMall. We look forward to serving you!